STORE POLICY
Shopping Policy
At Shilajoy, we strive to provide a seamless shipping and returns experience for our customers. Our shipping policy is designed to keep our customers informed about our shipping methods, packaging, and costs. We aim to use plain, straightforward language to build trust and ensure that our customers stay loyal.
Our return policy is customer-centric and created to provide a hassle-free process in case our customers change their mind about their purchase or are dissatisfied with a product. We believe that having a clear refund or exchange policy is crucial to build trust and reassure our customers that they can buy with confidence.
We are committed to delivering an exceptional customer experience, and our shipping and return policies reflect our dedication to our customers.
Refund, Return & Exchange Policy
Our return and exchange policy is designed to make the process simple and easy for our customers. We want to ensure that our customers feel confident in their purchase and know that we are here to support them in case they need to return or exchange a product. We encourage open communication and are always ready to assist our customers with any queries they may have regarding our return policy. To protect the safety of our community of customers, we do not offer returns nor exchanges. However, we offer a 30-day money back, no questions asked guarantee on every Shilajoy purchase. Please reach out to our team at info@shilajoy.com with any questions.